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What are you going to do?
| Description | Qty | Price | Amount |
|---|
Quote or estimate? The word on the front is the price
This is the one that costs money, and it costs it quietly.
A quote is a fixed price. Put it in writing, have the customer accept it, and you have agreed to do that work for that money. If the job takes twice as long as you thought, that is your problem, not theirs.
An estimate is your best guess at what it will come to. It is not a price the customer can hold you to, as long as you have not dressed it up to look like one.
Both are perfectly normal and both are honest. What is not honest — and what will not survive a disagreement — is a document headed Quote that you meant as an estimate. The heading is the promise. If you genuinely cannot price the work until you have the floor up, say so on the document, call it an estimate, and say what would change the number.
What turns a quote into a contract
Three things, and the tool above puts all three on the page:
| What | Why it matters |
|---|---|
| A description specific enough to argue from | “Rewire kitchen” is not a scope. What is included, what is not, and what you have assumed. |
| A date the price holds until | Materials move. Without an expiry the quote is open for as long as the customer feels like thinking about it, at the price you gave in spring. |
| A line for them to accept it | Signed and returned, or confirmed by email — either is fine. What matters is that there is a moment you can point at. |
What separates the quotes that come back goes into the rest of it: how much detail, how fast, and what to do with the ones that go quiet.
Quoting in someone's home: the fourteen days you have to tell them about
If you agree the work at the customer's home rather than at your own premises — which is most quotes most trades ever write — it is an off-premises contract, and the consumer has fourteen days to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Two consequences, and neither is optional:
- Tell them, in writing. If you do not give them the cancellation information, the fourteen days do not quietly expire — the cancellation period runs on for twelve months (regulation 31). A year in which the customer can walk away from a job you have already done.
- If they want you to start inside the fourteen days, get it in writing. Regulation 36 says you must not begin the work before the cancellation period ends unless the consumer has made an express request, and for an off-premises contract that request has to be on a durable medium. An email counts. A conversation on the doorstep does not.
This tool writes a quote, not your terms and conditions, so the cancellation notice is not on it. That is a deliberate limit: the wording has to match how you actually work, and a generic paragraph that does not is worse than none. It is the one thing to sort out with someone who knows your business before you quote your first job in a kitchen.
Show the price the customer will pay
If you are VAT registered and quoting a householder, quote the figure that comes out of their account — the one including VAT. A price “plus VAT” to someone who cannot reclaim it is a number that grows by a fifth between the quote and the invoice, and that is the conversation nobody wants to have on completion day.
Quoting a contractor is the other way round: they think in figures excluding VAT, and if the reverse charge applies you will not be charging it anyway. The tool lets you set the rate line by line, so a job that mixes 20% work and 0% energy saving materials comes out right rather than averaged.
Everything stays in your browser
Nothing you type goes to a server. Your own details are remembered locally, so the second quote takes a minute. No account, no email address, no trial.
Frequently asked questions
What is the difference between a quote and an estimate?
A quote is a fixed price you are agreeing to do the work for. An estimate is your best guess and the final figure can differ. Both are legitimate; what causes trouble is a document headed 'Quote' that was meant as an estimate, because the heading is the promise.
How long should a quote be valid for?
Long enough for the customer to decide and short enough that your material prices still hold. Thirty days is the usual answer and it is what the tool fills in. What matters more than the number is that there is one: without an expiry date the price is open indefinitely.
Does my customer have a right to cancel?
If you agreed the work at their home rather than at your premises, yes — fourteen days under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. You have to tell them about it in writing, and if you do not, the cancellation period runs for twelve months instead of fourteen days.
Can I start work inside those fourteen days?
Only if the customer has expressly asked you to, and for work agreed at their home that request has to be on a durable medium — an email or a signed line, not a conversation on the doorstep. That is regulation 36.
Should I quote including VAT or excluding it?
Quoting a householder, quote the figure they will actually pay, including VAT. Quoting a contractor, exclude it — they think in net figures, and if the domestic reverse charge applies you will not be charging VAT at all.
What if you knew which quotes had been opened?
Quandron sends the quote, tells you when it has been read, and chases it for you on the day you chose. Accepted quotes turn into a scheduled job with the specification already attached.
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