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Terms and conditions

Last updated: 31/08/2026. These terms apply to any use of and any subscription to Quandron, a software service (SaaS) supplied by J&S Energy B.V., Deurne, the Netherlands (chamber of commerce 99270617, VAT NL868915117B01) — below “Quandron”, “we” or “us”. “You” means the business that creates an account or takes out a subscription.

1. Scope

These terms apply to every quotation, trial, account and agreement relating to Quandron. By creating an account or using the service you accept them. Your own purchasing terms do not apply. Where we agree something different in writing, that applies to that case only.

2. Definitions

Service: the Quandron CRM and field app platform, including its features, updates and documentation. Subscription: the paid right to use a chosen plan. User: an employee or engineer with access on your behalf. Your data: everything you or your users enter into Quandron or have processed there.

3. The service and your right to use it

Quandron is software as a service: you use it over the internet, in your own separated environment. You get a non-exclusive, non-transferable right of use for the duration of the subscription and for the number of users your plan covers. The software is not sold to you and is not delivered as a file; the intellectual property stays with us.

4. Trial

A trial runs for the period stated when you start it and ends by itself. No card details are needed and it does not turn into a paid subscription unless you choose one.

5. Price and payment

Solo £45, Starter £89 and Professional £139 per month, per company and with no limit on the number of users. An annual subscription costs ten months instead of twelve. All prices exclude VAT, which is the normal way round for business customers here.

The subscription is a service supplied from the Netherlands to a business in the UK, so we do not charge VAT on it: you account for it yourself under the reverse charge, and the invoice says so. If you are not registered for VAT, take that line to your accountant before you file.

Payment is by card, Apple Pay or Google Pay from the link on the invoice, or by transfer with the invoice number as the reference. There is no direct debit: UK business banking sits outside the SEPA Direct Debit scheme, so nothing is ever taken from your account without you starting it.

6. Term, renewal and cancellation

You can cancel at any time, and it takes effect at the end of the current billing period. A monthly plan runs month to month; an annual plan runs for the year you paid for and then continues monthly unless you cancel. There is no notice period beyond that and no minimum term.

The intention behind it: you should be able to leave, and take your data with you (article 9).

7. What you are responsible for

Keeping credentials safe, what your users do with the account, and the lawfulness of the data you put into the service. If you process personal data of your own customers in Quandron, you are the controller and we are the processor: you decide what goes in and why, and we act on your instructions.

Article 28 of the UK GDPR requires that to be written down — subject matter and duration, the purpose, the categories of data and of people, security measures, sub-processors, help with requests from individuals, and what happens at the end. Our data processing agreement covers those and forms part of these terms; ask us for a copy.

8. Availability and support

We give reasonable notice of planned maintenance and we work to a monthly uptime target: 99.5% on Solo and Starter, 99.9% on Professional. Support is answered within one working day on Solo and Starter and within four working hours on Professional.

Those are targets, not guarantees, and there are no service credits attached to them. We would rather write down the number we work to and say plainly what it is not.

9. Your data, and getting it back

Your data stays yours. You can export it at any time while the subscription runs, and for 90 days after it ends the environment stays open read-only so you can still get everything out. After those 90 days it is deleted, and back-ups follow within a further 30 days.

Export is CSV and PDF, for customers, jobs, quotes, invoices, job sheets and the documents attached to them. We do not hold your data hostage and we do not charge for getting it out.

10. Liability

What we never limit. Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited. Section 2(1) of the Unfair Contract Terms Act 1977 does not allow it, and we would not want to.

The cap. Subject to the paragraph above, our total liability to you for all claims arising out of or in connection with the subscription — whether in contract, tort (including negligence), breach of statutory duty or otherwise — is limited to the subscription fees you paid in the twelve months before the claim arose.

What we exclude. We are not liable for loss of profit, loss of revenue, loss of anticipated savings, loss of business or goodwill, or for indirect or consequential loss, however it arises.

Why we think that is fair, because the Act asks. Under section 11 and Schedule 2 of the 1977 Act a limitation between businesses has to be reasonable in the circumstances. Ours is set against what you pay us: the fee is a few hundred pounds a year, the work you run through it is worth far more, and neither of us can price the second against the first. You keep your own copy of everything — export is free and always available (clause 9) — so the loss a failure on our side can cause is bounded by what you cannot get back out, and that is very little. We carry the risk of our own service; you carry the risk of your business. If that balance does not work for you, tell us before you subscribe and we will say so plainly rather than argue about it afterwards.

Your side. You are responsible for the accuracy of what you put in, for keeping your log-in details to yourself, and for having the right to hold the personal data you upload about your own customers.

11. Changes to these terms

We may change these terms and we will tell you by email at least 30 days before a change takes effect. If you do not accept it you can end the subscription with effect from the date the change would apply, and nothing further is due. The same 30 days apply to a price change.

12. Transfer of these terms

We may transfer this agreement, and our rights and obligations under it, to another company in our group. We will tell you in writing before we do; nothing changes for you about the service, these terms or the price. A change of ownership of your own business is not a transfer for this purpose.

You may not transfer your subscription to someone else without our written agreement — we will not withhold it unreasonably.

13. Governing law and disputes

These Terms are governed by the laws of the Netherlands. The courts of ’s-Hertogenbosch, the Netherlands, have exclusive jurisdiction, being an exclusive choice of court agreement within the meaning of the Hague Convention of 30 June 2005 — which the United Kingdom is a party to in its own right, so a judgment is enforceable here.

The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Business customers only. Quandron is supplied to businesses and not to consumers. When you subscribe you confirm that you are acting in the course of a business; we ask for that confirmation and for your VAT registration number at sign-up, and we do not supply anyone who cannot give it. If it turns out that you were nevertheless acting as a consumer, the protection your own law gives you is unaffected — that is not something we can contract out of, and we do not try.